Wednesday, June 14, 2006

Online Criticism

Just today Jayne Cravens' in her newsletter expressed her take on how to handle online criticism:

"There's no way to avoid it, but there are ways to address criticism that can actually help an organization to be perceived as even more trustworthy and worth supporting. To be successful with online activities, a nonprofit organization MUST be able to honestly and openly deal with online criticism, particularly from supporters and participants. Otherwise, the organization puts itself in a position to lose the trust of supporters and clients, and even generate negative publicity -- and, once lost, trust and credibility can be extremely difficult to win back."


To Jayne's detractors, I can respond by pointing them to Palloff and Pratt's seminal book (p. 27):

"If conflict is not such a bad thing, and if it is necessary in order to achieve group cohesiveness and intimacy, why do so many fear it and attempt to avoid it, especially in this medium?"

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2 Comments:

Blogger Andy said...

The last quote is a good question, but what is the answer - why do people sometimes fear and avoid conflict to an irrational extent which can only make it harder to resolve issues?

10:51 am  
Blogger Rosanna Tarsiero said...

It's funny... some people do it, in some countries and ethnical group more than others. Yet, people from those countries and ethnical groups ASSUME that it's the behaviour mankind has ;;)
The most convincing explanation I found was given to me by a guy on GRP-FACL: emigration to America was prompted by wars and fights in Eu and Americans became anger-avoidant in an attempt not to repeat their ancestors' mistakes. But, exceeding into that, became a mistake itself.

3:26 pm  

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